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• See Work Differently Placement – Technology Support Adviser

• Technology Support Adviser tags

Closing date: Friday 08 September 2023
Location: Home
Hours: 14 hours per week
Salary: National living wage
Contract: 12 weeks

Salary: National living wage

Contract type: Fixed term for 12 weeks (paid work experience)

Hours: 14 hours per week

Would you enjoy supporting blind and partially sighted people with understanding technology, explaining how it could work for them and troubleshooting any difficulties they may be experiencing? Would you like to improve your understanding of assistive technology, including accessibility features on Apple and Android devices, Windows and Mackintosh computers, and a wide variety of specialist technology and smart devices. If so, we have an exciting opportunity for you to join our Technology for Life team.

The RNIB is the leading UK’s sight loss charity helping blind and partially sighted people thrive. The Technology For Life team supports over 600 customers a month, explaining and troubleshooting the technology issues they may be experiencing, empowering them with new skills and fresh understanding, improving their independence and autonomy.

The Technology For Life team is highly regarded in the blind and partially sighted community and is often the first port of call for anyone needing to get to grips with their devices and software. The team aims to create a country where access to devices, information and entertainment has no barriers for those living with a sight impairment.

This role could be your first job or your next move to getting back into work after a break. You will have sound IT skills including experience with MS Office – Outlook, Word, and Excel and also an intermediate knowledge of assistive technology.  Good attention to detail and solid communication and organisational skills is also essential.

The role is part of RNIB’s See Work Differently employment initiative for unemployed blind and partially sighted people to secure that first rung on the career ladder or who are returning to work following a career break.

This role is funded specifically for candidates who experience sight loss and we are looking forward to receiving your application, if this applies to you.

 In exchange we offer a stimulating and supportive working environment and a benefits package including (this is pro rata):

• 26 days holiday per year (plus bank holidays), which increase with service.
• An excellent pension scheme.
• Flexible working
• Staff discount schemes

How to Apply

If you would like to apply for this great job opportunity, please review the attached documents, then select ‘Apply Online’ at the bottom in iTrent and add your details to our short application form.

Then you’ll need to upload your CV, along with a cover letter/supporting statement responding to the questions listed below as part of application information, referring to the person specification as appropriate.

1. What interests you about this placement at RNIB?
2. Why do you think you would be a good fit for this placement?
3. Can you give an example of when you had to explain something complex to someone who does not have the same knowledge of the information/subject as yourself.

If you are having trouble applying online, would like more information or would like accessible versions of the Job Description, please contact us on recruitment@rnib.org.uk, or call us on 0207 391 2111.

This Appointment will be subject to an Enhanced Criminal Records Check and relevant Barred Lists check, where appropriate.

Please be advised that your anonymised application may be shared internally with those involved in the recruitment process.

One of our core values is to be led by blind and partially sighted people and we involve our customers in recruitment.

RNIB is committed to equality of opportunity and to promoting and celebrating the diversity of its staff and volunteers. We welcome everyone’s contribution and are proud of our status as a Disability Confident Leader.

We do reserve the right to close this role early in the event of a high number of applications.