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• Eye Care Liaison Officer (ECLO) tags

Closing date: Sunday 04 August 2024
Location: Birmingham and Midland Eye Centre
Hours: 35 hours per week
Salary: £30,550 per year
Contract: Permanent
Interview date: To be confirmed

Salary: £30, 550 per year

Contract type: Permanent

Hours: 35

Location:  Birmingham and Midland Eye Clinic (BMEC)

We’re the Royal National Institute of Blind People (RNIB) and we’re here for everyone affected by sight loss. Working for us means working for one of the UK’s biggest charities, supporting almost two million people living with sight loss in the UK.

RNIB is leading the creation of a world where there are no barriers for people with sight loss. One of our key priorities is to ask people to see sight loss differently, reversing inaccurate perceptions and changing public behaviours so everyone expects equal participation from people with sight loss and the creation of a fully accessible society.

RNIB is pleased to announce this exciting opportunity to join our flagship Eye Care Support Service within Birmingham and Midland Eye Centre (BMEC).  This is a rewarding role providing the right individual the opportunity to make a difference every day working with people affected by sight loss.

You will provide critical emotional support, information, and guidance face to face within a hospital setting, remotely via digital platforms and, in community locations, as required. Each day you will support people affected by sight loss to identify their needs, access information, and make informed choices which enable and empower them to maintain their independence.

For more information on what it’s like to be an ECLO, please follow the links below:

RNIB’s ECLO service – YouTube

RNIB Lifechangers Appeal TV ad – YouTube

A Day in the Life of an ECLO – RNIB Website

What we are looking for

You will have proven experience of delivering information and advice services working directly with the people you are supporting as well as maintaining professional relationships. Key to this role will be your excellent communication and relationship building skills with patients, clinicians, and a wide range of cross sector partners.

As you would be part of an ECLO Team at this Trust, good communication, and teamwork are vital to ensure seamless patient support. There will also be opportunities to participate in activities promoting the service around the West Midlands region.

You should be confident to work on your own initiative, have excellent organisational skills and be a confident user of IT systems. Impeccable record keeping skills are also key to this role.

What We Offer

RNIB prides itself on being a great place to work with a positive, progressive culture. We offer a wide range of benefits including 26 days of holiday per year (plus bank holidays) which rises with service, enhanced family friendly benefits, a contributory pension scheme with an employer contribution of up to 11% and a rewards platform with employee discounts across over 800 retailers.

For more information on our available benefits, please visit our Benefits of Working at RNIB page.

As an RNIB ECLO, you will also complete the RNIB & City University ‘Eye Clinic Support Studies’ qualification: essential for the role, access to Clinical Supervision, peer support and the opportunity to support RNIB’s priority of “no diagnosis without support”.

How to Apply

To be considered, candidates must complete the 6 questions in our short application form.

If you’re having difficulty applying, please contact recruitment@rnib.org.uk

Additional Information

Appointment is subject to an enhanced DBS/PVG/ACCESS NI check for engaging in regulated work with children and adults with sight loss.