Managing volunteers overview



How to manage the charity’s volunteers – this guidance from the Charity Commission for England and Wales provides information on how to find volunteers, their legal status, expenses policy and insurance cover, information on volunteer placements, and more.

Volunteer management – information and guidance from NCVO on how to manage the charity volunteers effectively.

Involving Volunteers – Volunteer Now Northern Ireland provide information on how to involve volunteers effectively. Its Publications‘ section features several guides, including on managing and motivating volunteers, volunteer training, etc.

SCVO guidance on managing volunteers

VolunteerWiki – a Good Practice Guide by Volunteer Edinburgh with tools and information on involving and managing volunteers.

Team London – Love Libraries, Love Volunteering: Managing Volunteers Toolkit – this toolkit contains information on best practice on how to recruit, involve and retain volunteers.

Effective volunteer training and Volunteer induction – information from NCVO/KnowHow on how to provide a good and exhaustive induction and training to your volunteers and what to cover.

Monitoring volunteers: a guide to collecting and using data – this guide by the Institute for Volunteering Research provides guidance on how to collect information from volunteers – and particularly how to collect equalities data.


Different types of supportCommunity Works provides information on supporting and supervising volunteers, including templates that can be downloaded – induction checklist, supervision sheet, example of an expenses claim form.

Supporting your volunteers – this document from Volunteer Scotland provides an overview on volunteer support and supervision.

The importance of supporting and gaining feedback from volunteers – NCVO/KnowHow free to all page on supervising and supporting volunteers.

Recognising and Valuing Volunteers – a document from Volunteer Scotland with suggestions on how to make sure that the volunteers’ contribution to your charity is recognised.


Volunteering Impact Measurement: top tips to get you started – this guide, written by a sub-group of the Scottish Volunteering Forum, contains top tips to help your charity start or improve your impact measurement practices.

Economic Value of Volunteering – this Volunteer Scotland step-by-step guide will help charities calculate the economic value of volunteering through its calculation tool.

Measuring the Good Handbook – this handbook, from the Coalition for Efficiency, outlines how experienced professionals can volunteer their management skills to help organisations measuring their social impact – identify, establish and develop outcomes.


The language of volunteering – terms explained – a glossary from the Wales Council for Voluntary Action.

Employer Supported Volunteering – an overview on NCVO/KnowHow website. Further information on Employer Supported Volunteering can also be found on the Wales Council for Voluntary Action’s factsheet.

Investing in Volunteers – information on the UK quality standard for good practice in volunteer management.

Investing in volunteers for employers – this is the framework that recognises commitment to best practice in employer supported volunteering.

Time well spent – Time Well Spent is a report published by NCVO in January 2019, as a result of a national survey carried out through YouGov’s panel focusing on volunteering through groups, clubs and organisations. Read full report and summary.

UK Civil Society Almanac – published annually by NCVO, the Almanac presents key findings, data and statistics on the volunteering sector, producing insights on what voluntary organisations do, their income and spending, volunteers, etc.

Useful organisations/websites

Charity Commission for England and Wales – the independent, non-ministerial government department regulator of charities in England and Wales.

OSCR – the independent Regulator and registrar for charities in Scotland.

NCVO knowhow – NCVO is an NGO based in England, championing the voluntary sector in England by connecting, representing and supporting voluntary organisations. Their ‘Knowhow’ website provides lots of resources and e-learning for charities, social enterprises and community groups. Many of the pages are free to view for non NCVO members too.

Volunteers’ week – Volunteers’ Week takes place 1-7 June every year and it provides organisations an opportunity to thank their volunteers. The website features lots of ideas on how to celebrate the volunteers’ contribution to the charity.

Share your content:

We know the very best people to help Visionary members are other Visionary members.  Organisations who share a similar vision and mission, and experience similar problems and predicaments but who may have found some nimble solutions and resolutions. Please do consider sharing your guides, plans, templates to help others take their work forward. We can, if you wish, password protect your work so that anything you share will be seen exclusively by Visionary’s network. If you have great knowledge to share, please email your documents to Visionary.

Volunteers and Change – Some Top Tips for Volunteer Managers (2 pp., 46KB) – a document from Thomas Pocklington Trust.

Devon Voluntary Action – Developing a Volunteer Handbook (3 pp., 819KB) – this document from Devon Voluntary Action provides a list of potential items to include in a volunteer handbook.

Saying thank you to volunteers – (3 pp., 573 KB) – a document from Thomas Pocklington Trust about ways to recognise volunteers’ contributions to your charity during Volunteers Week.



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