Dealing with a multi-faceted organisation

Presentation by Philippa Crowther (Wilberforce Trust) and Susan Hoath (Vista) at Visionary’s 2019 Leadership Conferences

This session challenged delegates to take a fresh approach to selling services. The focus was on adopting a more customer/product-centric approach to open up more ways to bring in income and create more opportunities and support for members’ main beneficiaries: people with sight loss. The attached documents provide an overview of the exercises that took place during the session as well as some top tips for leaders.

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